Pricing & Commercial Terms

• Plan — a subscription tier (for example Essentials, Starter, Growth, Business, Enterprise).
• Send — an envelope or document issued for signature through the service.
• Metered service — a charge billed per use (for example AES, QES, SMS/RCS, send overage).
• Credit — a prepaid unit of AES or QES capacity purchased for an organisation account.
• Legal pack — an optional module that may include deeds / eWitness workflows and selected legal integrations (for example Clio), with or without a monthly AES/QES allowance.
• Billing period — the monthly or annual interval stated on your plan.

Plans are charged per organisation, not per user. Unlimited seats means authorised users under your organisation may access the service within plan feature limits. Feature gates (templates, deeds, branding, API, SSO, modules) are as published on the pricing page or order form.

Essentials (or equivalent entry plan) is typically annual-only and hard-capped on sends. Paid monthly plans include a send allowance; Enterprise is quoted.

• Each plan includes a send allowance per billing period (or per year) as stated for that plan.
• Hard-capped plans: when the allowance is exhausted, further sends are blocked until upgrade or the next period.
• Overage plans: sends above allowance are charged at the published overage rate and billed with other usage.
• Unused send allowance does not roll forward unless an order form expressly provides otherwise.

Unless covered by prepaid credits or a module allowance, the following are charged per use at list rates (GBP indicative; EUR/USD as published):

• AES (advanced identity verification, for example bank IDV) — typically £2.50 per successful check.
• QES (qualified signature / qualified identity via a QTSP) — typically £8.00 per successful check.
• SMS / RCS — typically £0.10 per message segment or equivalent published unit.
• Send overage — typically £0.50 per send above allowance on overage-enabled plans.

Failed or abandoned checks may still incur supplier costs; we charge for completed billable events as defined in product metering. SES email signing that does not use a metered trust or messaging service is included in the plan subject to the send allowance.

Metered usage is normally aggregated and charged in arrears (for example a monthly usage batch aligned to renewal), together with any overage.

You may purchase prepaid AES and/or QES credit packs for use across eligible services on your organisation.

• Validity: each purchased credit lot is valid for twelve (12) months from the date of purchase.
• Expiry: after that date, unused credits in that lot expire and are forfeited with no cash refund or credit note, except where mandatory law requires otherwise.
• FIFO: credits are consumed oldest-lot-first when a billable AES or QES event occurs.
• No cash value: credits are non-transferable between organisations and are not redeemable for cash.
• Visibility: balances and earliest expiry are shown in the customer billing dashboard and may be mirrored in our platform billing console for support.
• Termination: unused prepaid credits expire on account termination unless mandatory law requires otherwise.

The twelve-month forfeit rule is designed to be fair to customers while keeping deferred-revenue liability finite. Unused expired credits are not refundable.

Optional modules (branding, SSO, escrow, Part 11 / CFR 21, US onboarding, AI engine, integrations, Legal pack, and similar) are billed as recurring add-ons unless included in Enterprise.

Legal pack (when offered) typically unlocks deeds / eWitness workflows and Clio integration. Where it includes a monthly AES/QES allowance, those units reset each billing period and do not roll forward (unless an order form grants a one-period grace). Monthly allowance is separate from prepaid credit packs, which remain subject to section 5.

• Subscription fees are billed in advance; metered usage and overage are typically billed in arrears.
• Payment is collected via our payment partners (preferred SaaS rail: NMI; alternate: Stripe, where configured). Card data is vaulted by the payment partner; we do not store full PAN on our servers.
• Fees are exclusive of VAT, sales tax, or similar unless stated. You are responsible for applicable taxes.
• Currency is as selected at checkout or on your profile (for example GBP, EUR, USD).
• Failed payments may result in past-due status, suspension of sending, or account read-only mode until resolved.

• Upgrades may take effect immediately; we may charge a prorated amount for the remainder of the period or apply the new rate at the next renewal, as stated at checkout.
• Downgrades take effect at the end of the current billing period unless we agree otherwise.
• Cancellation stops renewal at period end (or immediately if you choose an immediate-cancel option where offered). Access continues until the end of the paid period unless terminated for breach.

Refund rules are set out in our standalone Refund Policy (including a seven-day unused-purchase window, processing fee, and chargeback rules). Except as stated there, or where required by mandatory law, fees are non-refundable. Prepaid credits have no cash surrender value. Chargebacks or payment disputes may result in suspension pending resolution.

We may change list prices and metered rates with at least 30 days' notice to the billing contact. Continued use after the effective date constitutes acceptance for subsequent periods. Enterprise customers follow the price-change terms in their order form.

Unlimited seats and generous send pools are for bona fide organisational use. We may throttle, suspend, or require an Enterprise agreement where usage is abusive, automated at excessive scale, or inconsistent with the plan's intended use, after reasonable notice where practicable.

1. Signed enterprise agreement / order form
2. These Pricing Terms
3. Terms & Conditions
4. Published pricing page (informational)

Billing: support@touch2sign.com
Legal: legal@touch2sign.com
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