Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of Touch2Sign, an electronic signature and document management platform operated by Touch2Sign Ltd, a company incorporated in the Republic of Ireland (“Touch2Sign”, “we”, “us”). By creating an account or using the service you agree to be bound by these Terms and our Data Processing Agreement where you process personal data of EU/UK data subjects. If you do not agree, do not use the service.

Touch2Sign provides:

• Electronic signature workflows aligned with eIDAS (EU Regulation 910/2014) and UK electronic signature law at Simple (SES), Advanced (AES), and Qualified (QES) levels.
• Remote deed witnessing (eWitness) with attestation and evidence reports.
• Document upload, storage, and management.
• Identity verification integrations (optional, where configured).
• Signing invitations delivered by email, SMS, and RCS.
• Cryptographic document integrity verification (SHA-256).
• Audit trail generation and export.

The service is provided on a subscription basis as set out in your account plan, our Pricing & Commercial Terms, and our pricing page. See our eIDAS Compliance Guide for signature level guidance. Acceptable use is also described in our Acceptable Use Policy.

You must provide accurate and complete information when registering. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. Notify us immediately at support@touch2sign.com if you suspect unauthorised access.

Accounts are for use by the registered individual or, for organisational accounts, by authorised members of that organisation. You may not share account credentials or resell access.

You agree not to use Touch2Sign to:

• Sign, send, or store documents related to illegal activities.
• Impersonate another person or falsely represent your identity or authority.
• Attempt to obtain a signature by deception or coercion.
• Upload malware, viruses, or other harmful code.
• Circumvent or attempt to circumvent security measures.
• Use automated tools to access the service in a manner that places excessive load on our infrastructure.
• Violate any applicable law, regulation, or third-party rights.

We reserve the right to suspend or terminate accounts that violate these terms without notice.

Electronic signatures created through Touch2Sign are designed to align with the eIDAS Regulation (EU) 910/2014 and equivalent UK legislation. Touch2Sign supports SES, AES, and QES (via qualified trust service providers). However, certain document types (e.g. wills, powers of attorney, land registry transfers, regulated deeds) may require a wet ink signature or qualified electronic signature in some jurisdictions.

Your responsibility: You must select the appropriate signature level for each document, provide required privacy notices to signers and witnesses, and confirm that an electronic signature is legally sufficient for your use case. Touch2Sign does not provide legal advice.

The audit trail generated by Touch2Sign — including timestamps, IP addresses, and signer identity data — is intended to support evidential weight in legal proceedings, but Touch2Sign does not warrant acceptance by any particular court or authority.

You retain full ownership of all documents and data you upload to Touch2Sign. By uploading content, you grant Touch2Sign a limited, non-exclusive licence to store, process, and transmit that content solely for the purpose of providing the service to you.

We do not access, read, or use your document content for any purpose other than delivering the service, except where required by law.

When a phone number is provided for a recipient, Touch2Sign may send signing invitations and reminders via SMS or RCS (Rich Communication Services). By providing a phone number, you confirm you have the recipient's consent to receive such messages.

Recipients can opt out at any time by replying STOP. Senders are responsible for ensuring communications comply with applicable messaging regulations including PECR (UK) and the ePrivacy Directive (EU).

Fees, plan inclusions, send allowances, overage, metered AES/QES/SMS charges, prepaid credits (including the twelve-month expiry rule), modules such as the Legal pack, upgrades, cancellation, and refunds are governed by the Pricing & Commercial Terms, which form part of these Terms. Current list prices appear on our pricing page.

Refunds. Fees are non-refundable except as required by law or as stated in the Pricing Terms and our Refund Policy (including the seven-day unused-purchase window). Downgrades take effect at the end of the current billing period unless we agree otherwise.

Price changes. We may change list prices with at least 30 days' notice to the billing contact. Continued use after the effective date constitutes acceptance of the new pricing for subsequent periods.

Payment. SaaS subscription and usage charges are collected via our payment partners (currently NMI as the preferred rail, with Stripe available as a configured alternate). By providing payment details you authorise recurring charges for your plan, metered usage, and purchased credits. We do not store full card numbers on our servers.

Each plan includes a send allowance (for example per month or per year) as stated on the pricing page or your order form. A “send” means an envelope or document you issue for signature through the service.

• Hard-capped plans (for example Essentials): when the allowance is exhausted, further sends are blocked until you upgrade or the next allowance period begins.
• Overage plans: sends above the allowance may be charged at the published overage rate (or as stated on your order form) and billed with other usage charges.

Unused send allowance does not roll into a later period unless your order form expressly says so.

Identity verification and messaging services are charged per use (“per shot”) at the rates published on the pricing page (or your order form), unless covered by a prepaid credit or a plan allowance:

• AES — advanced identity verification (for example bank IDV / OneID-class checks).
• QES — qualified electronic signature / qualified identity checks via a qualified trust service provider.
• SMS / RCS — outbound signing invites and reminders by mobile messaging.

Metered usage is typically aggregated and charged in arrears (for example on a monthly batch aligned to your renewal), together with any send overage. SES (simple electronic signature) email workflows that do not use a metered trust or messaging service are included in your plan subject to the send allowance.

You may purchase prepaid AES and/or QES credit packs for use across eligible services on your organisation account.

• Validity. Each purchased credit lot is valid for twelve (12) months from the date of purchase. After that date any unused credits in that lot expire and are forfeited with no cash refund or credit note, except where mandatory law requires otherwise.
• Consumption. Credits are applied FIFO (oldest unexpired lot first) when a metered AES or QES event occurs. If no unexpired credit remains, the list per-shot rate applies.
• No cash value. Credits are non-transferable between organisations, have no cash surrender value, and are not redeemable for cash.
• Visibility. Remaining balances and earliest expiry dates are shown in your billing dashboard (and may be mirrored in our platform billing console for support).

This rolling twelve-month rule is intentional: it balances fairness to customers with predictable accounting (finite liability) and means unused expired credits are not refundable.

Optional modules (for example a Legal pack that may include deeds / eWitness workflows and selected integrations such as Clio) are billed as recurring add-ons unless included in Enterprise.

Where a module includes a monthly AES/QES allowance, those allowance units reset each billing period. Unused monthly allowance does not roll forward (unless we expressly state a one-period grace on the order form). Monthly allowance is separate from prepaid credit packs: purchased packs continue to follow the twelve-month expiry in section 11.

We aim to maintain high availability but do not guarantee uninterrupted access. We may carry out maintenance that temporarily affects availability, with notice where practicable. We are not liable for losses arising from service unavailability.

All software, design, trademarks, and other intellectual property in Touch2Sign are owned by ICIT Ltd or our licensors. You are granted a limited, non-transferable licence to use the platform for its intended purpose. You may not copy, modify, reverse-engineer, or create derivative works of the platform.

To the maximum extent permitted by law, Touch2Sign's total liability to you for any claim arising out of or related to these Terms or the service is limited to the fees you paid to us in the 12 months preceding the claim.

We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunity, even if advised of the possibility of such damages.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable law.

Our collection and use of personal data is governed by our Privacy Policy, which forms part of these Terms. Where you process personal data of EU/UK data subjects through Touch2Sign, the Data Processing Agreement applies and you act as data controller for signer data.

Either party may terminate the agreement at any time. You may close your account from the settings page. We may terminate or suspend your account if you breach these Terms.

On termination, unused prepaid credits expire immediately unless mandatory law requires otherwise. Your data will be retained in accordance with our Privacy Policy retention schedule (signed document audit trails are kept for 7 years; account data is deleted after 90 days).

We may update these Terms from time to time. The date at the top of this page reflects the latest revision. We will notify registered users by email of material changes at least 14 days in advance. Continued use after that date constitutes acceptance.

These Terms are governed by the laws of Ireland. Any disputes shall be subject to the exclusive jurisdiction of the Irish courts, except where mandatory consumer protection laws in your jurisdiction provide additional rights.

Touch2Sign Ltd
Email: support@touch2sign.com
Legal / DPA: legal@touch2sign.com
Web: https://app.touch2sign.com

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